Delivery We will deliver your order to most addresses in UK mainland. For standard delivery, we use a national carrier and in most cases you will receive your goods the next working day. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. With some of the more remote areas such as the Highlands of Scotland, delivery can take several days. Any free delivery offers apply to UK mainland addresses only. If a quicker delivery is important then please notify us at the time of order and we will endeavour to use one of our premium delivery options. Whether these options are available will depend on where you are and, in some cases, the time of day. We will confirm this with you at the time you place your order. We, or our carrier company are unable to take any responsibility for loss if you request that we leave goods unsigned. 1env cannot be held responsible for any third party costs incurred by you should our deliveries not arrive or arrive incorrect.
Availability We aim to keep enough stock so that we never run out. However, at times when there is unexpectedly high demand or supply issues, we may unfortunately run out. If this happens we will endeavour to notify you at the time of order and offer to hold the order until the stock arrives or part ship. You may contact us at any time to check on the progress of your order.
Cancellation If you want to cancel your order, you may do so at any time until we send it out. We normally pack and send out your order in a very short period. If you want to cancel the order, you should do so by phone and we will confirm whether we have been able to do this.
30-day refund Once we have sent out your order or you have collected it, you may return the goods for a full refund, without giving a reason, as long as the goods are with the original packaging, unused and you do so within 30 days of buying them. You will have to pay any costs involved in returning them to us.
12-month guarantee If any of the goods we supply fail to perform satisfactorily due to faulty materials or workmanship, you may contact us for a refund or to arrange repair (if we decide) at any time in the first 12 months. All we ask is that you explain what the problem is and give us details of the purchase. Some of the goods we sell carry longer manufacturers’ warranties. Our guarantee is aimed at giving you extra peace of mind. It is not a substitute for the manufacturer's warranty.
Claims Notifications of non-delivery or damages must be received in writing within 3 working days. Any items delivered damaged must be signed for as damaged at time of delivery. It is vital that the number of boxes signed for corresponds to the carriers delivery manifest. If any part of the order is signed for but not delivered then we are unable to put forward a claim against the carrier.
Collections There may be a £15 charge for unwanted goods collected under our 30 day return policy.